Terms and Conditions


Terms and Conditions

HOW MUCH WILL MY DELIVERY COST?

UK(England, Scotland and Wales):Boots and Shoes:£8.00; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50Highlands and Islands

Northern Ireland,Highlands and Islands:Boots and Shoes:£23.00; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50

Isles of Scilly, Channel Isles, Isle of Wight: Boots and Shoes:£20;Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50 

France, Germany, Jersey, Luxembourg, Netherlands, Belgium: Boots and Shoes: £18; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50

Czech Republic, Estonia, Finland, Hungary, Ireland, Italy, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden: Boots and Shoes: £23; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50

Croatia, Bosnia, Liechtenstein, Montenegro, Norway, Serbia, Cyprus, Malta, Bulgaria, Greece, Latvia, Lithuania, Roumania: Boots and Shoes: £28; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50

Austria, Denmark, Channel Islands, Scilly Isles, Isle of Man, Isle of Wight: Boots and Shoes: £20; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50

USA: Boots and Shoes: £42; Accessories - Laces:£3.50, Polish/Shoe Cream: £3.50

Australia, New Zealand, South Korea, Brazil, Hong Kong, Iceland, Japan, Malaysia, Singapore, Taiwan, Switzerland, : Boots and Shoes: £35; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50

Canada, China, Mexico: Boots and Shoes: £45; Accessories - Laces:£3.50, Polish/Shoe Cream:£4.50


HOW LONG WILL MY DELIVERY TAKE?

Most of the goods we sell are heavy and bulky and this necessarily impacts on delivery times, particularly overseas. We aim to send all orders out within 7 - 10 working days, but the majority go out within 2 - 3 working days.

Customers in the UK - We normally use a tracked courier service provided by DPD Local. They provide a next day delivery service, except weekends, once orders leave us. We do, however, ask customers to allow up to ten working days from placing an order before lodging an enquiry about non receipt of goods. For Northern Ireland and The Highlands And Islands, we use Royal Mail. A courier service can be provided at extra cost on request.

Customers in the European Union – For all countries which are members of the European Union, we also use courier services provided by DPD Local, who offer our customers an express tracked delivery service . A delivery time of three to seven working days is to be expected once orders leave us. Problems or enquiries should be referred to Stuart at customerservice@britboot.co.uk. For those countries not in the European Union, we always use Royal Mail air parcel service, which is a non-tracked service.

Customers in the USA – Orders are usually sent out to the USA on a Tuesday. Our courier company is OCS Worldwide who offer our customers an express tracked delivery service . A delivery time of up to seven working days is to be expected,after goods leave us. Please note that all local taxes, duties and other charges are the responsibility of the recipient and are not covered by our delivery charges. Problems or enquiries should be referred to Stuart at customerservice@britboot.co.uk.


WHAT SHOULD I DO IN THE EVENT OF NON RECEIPT OF GOODS?

It is very unusual for goods not to reach their destination. However, in the unlikely event of non receipt or general enquiries concerning delivery issues, customers should contact Customer Services at customerservice@britboot.co.uk.

As far as we can we will replace any goods lost in transit, subject to our being able to submit a claim to the carrier.


RETURNS AND REFUNDS

If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund or exchange. Items returned must be in resalable condition and should not have been worn outside.

Delivery charges are non-refundable.

If you wish to return any goods, please first contact Stuart at Customer Services ( customerservice@britboot.co.uk) who will explain the procedure to you.

If you are returning goods for any reason other than that they are faulty or incorrect, we would recommend that you use a tracked or recorded delivery service and retain your receipt for future reference. If you are returning incorrect or faulty goods, we will endeavour to replace them or give you a full refund, including the cost of sending them back, provided this has been done on the basis of our instructions, following your contacting Customer Services. In such circumstances we will not meet the cost of couriers for goods returned from outside the UK unless we have first agreed to do so.

 Please note: Goods purchased online may NOT be returned by hand to the Camden shop. Instead, they must be returned by post to the address shown below:

The British Boot Company Ltd

5 Kentish Town Road

Camden Town

London

NW1 8NH


THE BRITISH BOOT COMPANY LTD

The British Boot Company Ltd was formed as a limited company on the first of June 2012 (previously trading as The British Boot Company since 2001).

Company Registration Number: 07914219

VAT Number: 133433835


Right of Use

The use of any trademarks, logos or brands present on the site is strictly forbidden.


Data Protection

All personal data you provide us is used to process your orders. This data will be treated in accordance with the Data Protection principles outlined in the Data Protection Act 1998.


Applicable Law and Competent Jurisdiction

In form and content, these Terms and Conditions shall be governed by and construed in accordance with English law. All orders placed on THE MERCHANT SITE strictly imply the acceptance of THE MERCHANT's terms and conditions.

In case of dispute or claim, the customer agrees to seek an amicable solution with THE MERCHANT before proceeding with any legal action. In the event where such a solution cannot be found, any disputes concerning the sale (price, Terms and Conditions, products, etc.) will be subject to the exclusive jurisdiction of the English courts.

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