HOW MUCH WILL MY DELIVERY COST?
Customers in the UK: £7.50
Customers in the European Union: £18
Customers in the USA and the rest of the world: £30
HOW LONG WILL MY DELIVERY TAKE?
Most of the goods we sell are heavy and bulky and this necessarily impacts on delivery times, particularly overseas.
Customers in the UK - We use DHL. They normally provide a 24 hour delivery service, except weekends. We do, however, ask customers to allow up to ten working days before lodging an enquiry about non receipt of goods
Customers in the European Union – We use Royal Mail. In exceptional circumstances, goods can take up to four weeks to arrive, but normally customers can expect a shorter delivery time.
Customers in the USA and the rest of the world – We use Royal Mail. In exceptional circumstances, goods can take up to ten weeks to arrive, but normally customers can expect a shorter delivery time.
CAN I TRACK MY ORDER?
Unfortunately, Royal Mail do not provide a tracking service for overseas orders at the tariff we charge overseas customers. We try to keep postage costs as low as possible, consistent with the provision of a professional service.
However, if customers require a higher grade delivery service, this can be arranged at extra cost.
WHAT SHOULD I DO IN THE EVENT OF NON RECEIPT OF GOODS?
It is very unusual for goods not to reach their destination. However, in the unlikely event of non receipt or general enquiries concerning delivery issues, customers should contact Customer Services at customerservices@britboot.co.uk.
Customers’ money is guaranteed by PayPal. Full refunds are issued if goods go astray in transit.
RETURNS AND REFUNDS
If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund. Items returned must be in resalable condition.
Delivery charges are non-refundable.
In order to save you time and ensure your refunds/exchanges are processed quickly and efficiently, please see the returns procedure below.
How do I return any unwanted or unsuitable items?
