Product Details
MADE IN ENGLAND
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Size & Fit
Shipping & Returns
Returns Policy
If you are not satisfied with your purchase, you have 30 days from the shipped date to return your order to us for a refund or exchange. Items returned must be in resalable condition and should not have been worn outside.
Delivery charges are non-refundable.
For more information please refer to our terms-conditions.
Shipping
Please note that all local taxes, duties and other charges are the responsibility of the recipient and NOT covered by our delivery charges..
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HOW MUCH WILL MY DELIVERY COST?
UK (England, Scotland and Wales): Boots and Shoes: £8.00; Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
Northern Ireland, Highlands and Islands, Isles of Scilly, Isle of Wight: Boots and Shoes: £20.00; Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
Channel Isles: Boots and Shoes: £26; Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
Austria, Belgium, Denmark, Estonia, Finland, France, Greece, Germany, Ireland, Italy, Luxembourg, Netherlands, Portugal, Spain, Sweden: Boots and Shoes: £24; Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
Bulgaria, Czech Republic, Cyprus, Latvia, Lithuania, Hungary, Malta, Poland, Romania, Slovakia, Slovenia; Boots and shoes: £28, Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
Bosnia, Brazil, Croatia, Hong Kong, Iceland, Japan, Liechtenstein, Malaysia, Montenegro, Norway, Serbia, Singapore, South Korea, Switzerland, Taiwan; £35; Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
USA: Boots and Shoes: £50; Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
Air freight capacity to the USA has been significantly reduced due to the current Covid-19 crisis. Prices have therefore been increased by our couriers. To partially cover this cost, we have reluctantly been obliged to raise our shipping tariff to £50.
Australia, Canada, China, Mexico and New Zealand: Boots and Shoes: £50; Accessories - Laces: £3.50, Polish/Shoe Cream: £5.40
SHIPPING OPTIONS (PLEASE ALSO SEE "TERMS AND CONDITIONS" PAGE)
Customers in the UK
We normally use a tracked courier service provided by DPD Local. They provide a next day delivery service, except weekends, once orders leave us. We do, however, ask customers to allow up to ten working days from placing an order before lodging an enquiry about non receipt of goods. For Northern Ireland and The Highlands and Islands, we use Royal Mail. A courier service can be provided at extra cost on request. Problems or enquiries should be addressed to Stuart at [email protected].
Customers in the European Union
For all countries which are members of the European Union, we use a courier service provided by OCS WORLDWIDE, who offer our customers an express tracked delivery service. A delivery time of three to seven working days is to be expected once orders leave us. Problems or enquiries should be addressed to Stuart at [email protected].
BREXIT, as result of Brexit all goods entering the European Union with a value over €35 are subject to local VAT. This also applies to shipping costs. In order to ensure smooth transit to your delivery address, on checkout the amount of VAT applicable will be added to your order and will be paid on your behalf by our courier company on crossing the border into the European Union. If goods are returned, we will have no means of claiming repayment of the VAT element and that amount will be deducted from any refund.
Customers in the USA, Australia, Canada, New Zealand, Norway and Switzerland
Orders are normally sent out Tuesdays and Fridays. Our courier company is OCS Worldwide who offer our customers an express tracked delivery service. A delivery time of up to seven working days is to be expected after goods leave us. Problems or enquiries should be addressed to Stuart at [email protected].
Please note that all local taxes, duties and other charges are the responsibility of the recipient and are NOT covered by our delivery charges.
Customers not covered by the above
Goods will be sent by Royal Mail International Signed For, which is a tracked service. Tracking information can be provided on request or if PayPal has been used, we will post tracking information on their system. For most parts of the world, delivery should be made within 7 to 10 days from dispatch. Where boots, in particular, weigh more than 2 kilos or are too big for the service, it is not possible to send them economically and in such circumstances we may request an extra payment, or ship the boots in *separate parcels. Problems or enquiries should be referred to Stuart at [email protected].
Please note that all local taxes, duties and other charges are the responsibility of the recipient and are NOT covered by our delivery charges.
*These are most likely to apply to sizes 9 and above to all 11-hole, 14-hole and 20 - 30 hole boots.
Problems and Enquiries
Problems and enquiries with orders should be sent to Stuart at [email protected].. For further information please consult the "Terms and Conditions" page.